Employee service management & IT operations

Employee requests. IT assets. One connected workspace.

Bring requests, approvals, devices, software access, and operational alerts together—so your team sees what needs attention and who owns the next step.

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Clear ownershipConnected contextAI-assisted, human-reviewed

IT service desk

The right context. The next step.

New request

Open requests24

In progress12

Awaiting approval4

Resolved this week38

All requests 4 Overview

RequestRequesterStatusPriority

IT-1042 · New starter setup · DesignMaya Chen · In progress · Ownership and activity in one place

Everything in context Illustrative workspace

Interactive product previewIllustrative data · Select a tab or row to explore

A finding. An owner. A next step.That’s work, connected.

Works with the tools your teams already use

G Google WorkspaceAWSGitHubGoogle ChatEmailOpenAI

One platform. The whole picture.

Less chasing. More moving forward.

Requests live in one tool, assets in a spreadsheet, alerts in an inbox. IssueLane connects them, so every team works from the same picture.

01 · SERVICE

Give every request a clear next step.

Department queues, service-level agreements (SLAs), a request catalog, and approvals—with ownership and progress visible to everyone involved.

Explore service management

02 · ASSISTANT

Let AI handle the first draft.

Conversational intake, triage suggestions, and reply drafts. Your team reviews before anything is applied.

Meet the assistant

03 · ASSETS

Know what you have—and who has it.

Hardware, software seats, renewals, and access reviews, linked to the people who use them.

Explore assets

04 · OPERATIONS

Turn findings into assigned work.

Device, AWS, and GitHub findings become routed tickets with an owner and a path to resolution.

Explore operations

05 · CHANGES

Plan changes with the impact in view.

Link recurring incidents to problems, map service dependencies, and schedule changes with approvals.

Explore problems & changes

06 · REPORTING

See the progress. Keep the evidence.

SLA performance, recorded spend, and evidence exports mapped to selected SOC 2 and ISO 27001 controls.

Explore reporting

FOR EVERY EMPLOYEE

One place to ask. One place to see where it stands.

See the employee experience

Built in, not bolted on. Ready when you are.

What ships in the product today. Not customer outcome claims—your results depend on your setup and your team.

5Connected workspacesEmployee portal, service desk, assets, reporting, and administration.

3Sequential approval stepsManager, department head, or a named approver.

9Connections & APIsGoogle Workspace, AWS, GitHub, email, OpenAI, REST API, and more.

13Evidence controlsMapped to SOC 2 and ISO 27001 references. Supports audit preparation; not a certification.

Built around how teams work

Different teams. One shared way forward.

IT, People Ops, Finance, and Security each own part of the same employee experience. Give them a connected place to get it done.

Support with the context already attached.

See the device, software, history, and owner next to every request—so agents spend less time asking and more time resolving.

Prioritize with queues, SLAs, and routing rules
Connect requests to assets and diagnostic snapshots
Link recurring incidents to a problem record

See this workflow in a demo

See it in action

Real screens. Real workflows.

Step through the actual application—from an employee’s first request to a planned change. Fictional demo data, real product.

From “I need help” to resolved.

Employees raise a request in one place, talk it through with the agent on the ticket, and find answers in the knowledge base.

IssueLane application: Ask in one place. Pick the team, describe the issue, set the impact, and link the device it’s about. — Step 1 of 3 · Real product screen, fictional demo data · View full size

IssueLane Assistant

AI that drafts. People who decide.

Spend less time on intake, triage, and data entry—and more on the work that needs your judgement.

IssueLane AssistantA clearer way to ask for help

EXAMPLE

My laptop keeps dropping the Wi-Fi connection.

I can raise a request with IT. Does this happen only at the office, or on other networks too?

Only at the office, since yesterday.

IT-1044 · Request createdOffice Wi-Fi disconnects repeatedlyIT department · Medium priority

Ask in your own words

Employees describe the issue. The assistant gathers context, searches knowledge, and creates the request.

Start from a better draft

Agents review suggested routing, priority, and a first reply before applying or sending.

Skip the retyping

Extract hardware and software details from invoices, then review them before they reach the register.

Optional and configurable. Suggestions are never applied without review.

Security & evidence

Trust starts with specifics.

Company-domain sign-in, permission-aware access, read-only cloud connections, and audit history—plus evidence exports built from the records your team already maintains.

Server-side permission checks on protected actions
Read-only AWS and GitHub access
Per-device credentials with rotation

Explore security & privacy

Asset inventoryEvidence source

Device encryption & firewallEvidence source

Vulnerability managementEvidence source

Periodic access reviewsEvidence source

Offboarding follow-upEvidence source

Cloud, code & AI tool findingsEvidence source

Questions, answered

Good questions. Straight answers.

Get to know how IssueLane fits
into your team’s day.

Let’s talk about your workflow

Is IssueLane only for IT teams?

IT and service operations are a natural starting point. Configurable departments, request forms, approvals, and shared workflows also support HR, Finance, and Operations requests.

How does AI fit into the workflow?

The assistant can help employees create and look up requests. Agents can review triage suggestions and draft replies, and asset managers can review information extracted from invoices. AI features require configuration; suggestions and invoice records have review controls.

Can we connect our existing tools?

IssueLane includes connections for Google Workspace, Google Chat, email, AWS, GitHub, and OpenAI, along with a REST API. Each connection has a specific scope and setup requirements. Explore the Integrations page for details.

Does IssueLane automatically fix device issues?

Device readings can generate tickets with guidance for the employee or IT team. Supported tickets can resolve when a later reading shows the issue is fixed. This is monitoring and coordinated follow-up, not remote patching or a full device-management replacement.

What will we see in a demo?

A connected workflow from employee request to assigned work, with a closer look at the features relevant to your team. Tell us whether you want to focus on service management, assets, onboarding, or operational visibility.

See how your team’s work connects

Keep work
moving.

Bring employee support, assets, and operational follow-up into one workspace—with a clear owner for every next step.

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